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Pre-sales questions
Q. Will you place ads
on my site?
A. We will NOT place
ads on your site.
Q. Do you allow sites
to advertise for money,
on their web site?
A. Yes, we allow
sites to have commercial
advertisements.
Q. What forms of
payment do you accept?
A.
PayPal, Check, or Money
Order
Q. Are your server's
Unix, or NT?
A. Our servers are Linux
Red Hat 7.3. and Red Hat
9.0
Q. Do you allow adult
sites?
A.
No, we do not allow
adult sites. Please see
our Terms and Conditions
for more information.
Q. Is tax included
with my monthly or
yearly plan?
A. Yes, tax is included
within the price.
Q. What control panel
do you use and do you
have a demo?
A. The control panel we
use is called Cpanel. A
demo of Cpanel can be
found
here
Login with the username
demo, and the password
demo.
Q. Can I pay monthly?
A. Yes, you may pay
monthly
Q. How long does it
take to setup my
account?
A. Your account will be
setup automatically
within 15 minutes of
ordering.
Q. Are there any
hidden costs, or setup
fees?
A. No
Q. Do you offer
telnet or shell access?
A. No due to security
reasons we do not offer
telnet or shell access.
You are still
able to unzip files on
the server using our
file manager as well as
the ability to setup
cron jobs.
Q. Can I password
protect directories?
A. Yes you can password
protect directory's
within CPanel.
DNS
Q. How long does it
take to get my domain
working?
A. It usually takes
24-48 hours for a domain
to fully propagate.
Q. What do I set my
domains name server's
to?
A. Please read your
welcome e-mail if you
have lost your welcome
email you can email us
requesting your dns.
Control panel
Q. Do you have a
manual for our control
panel?
A. Go to
http://www.cpanel.net/docs/cp/index.html
Q. Where do I go to
login to my control
panel?
A. You go to
http://www.yourdomain.com/cpanel
Q. How do I make
sub-domains?
A. To make a sub-domain
login to your control
panel and click "domain
management" inside of
domain management you
will see a place to
manage and add
sub-domains.
FTP
Q. Where can I
download a free FTP?
A. We recommend
downloading WS FTP from
here
Q. It's not letting
me upload my files
what's wrong?
A. Make sure you are
uploading to the right
web directory which is
the public_html folder.
Q. Why doesn't my ftp
password change when I
change my Cpanel
password?
A. Please allow 24 hours
for your FTP password to
sync with your Cpanel
password.
Paths
Q. What is the path
to my users files?
A. The path is
/home/username/public_html
Q. What is the local
path to perl?
A. The path to perl is
/usr/bin/perl
Q. What is the path
to curl?
A. The path to curl is
/usr/bin/curl
Q.
What is the path to
ImageMagick?
A. The path to
ImageMagick is
/usr/bin/
Q. What is the path
to convert for
ImageMagick?
A. The path to convert
is /usr/bin/
Q. What is the path
to sendmail?
A. The path to sendmail
is /usr/sbin/sendmail
E-mail
Q. How do I create
email accounts?
A. To create an email
account login to your
control panel and click
add/remove email
account's.
Q. What do I put for
both incoming and
outgoing mail server?
A. For both incoming and
outgoing mail server put
mail.yourdomain.com
Q. Where do I go to
check my emails using my
browser?
A. yourdomain.com/webmail/
Q. How can I setup
webmail to go directly
to horde, neomail or
squirrel mail?
A. Login to the one you
prefer to use after
doing so copy the entire
url from your address
bar. You will not login
to your cpanel and
create a subdomain to go
to the address you just
copied.
CGI/ASP/PHP/MySql/JSP
Q. None of my cgi
scripts are working on
the server. How do I get
them to work?
A. Make sure that they
are chmoded to 755
Q. How do I create
databases and manage
them?
A. Login to your cpanel
and click MySQL
Databases. After your
database is created you
can manage it from
phpmyadmin. This can be
found at the very bottom
of the MySQL page.
Software Versions
Q. What version of
php are you using?
A. We are using version
4.3.3 and 4.3.4
Q. What version of
perl are you using?
A. We are using version
5.6.1.
Q. What version of
MySQL are you using?
A. We are using version
4.0.15
Q. What version of
cpanel are you using?
A. Our servers
automatically stay up to
date with the most
recent stable Cpanel
version.
Billing
Q. How do I get the
30 day money back?
A. Simply email us your
username, password, and
why you wish to cancel
within thirty days, and
we process your refund
in less then
48
hours.
Q. How do I make a
payment?
A. All online payments
are recurring. Your
payment will
automatically be
deducted.
Q. How do I stop
billing?
A. If you wish to close
your account simply
email us your username,
password, and why you
wish to cancel. You must
also include "I give you
permission to delete my
website and all of it's
content."
SSL
Q. What is the
difference between
shared ssl and private
ssl?
A. A shared ssl displays
as https//ip/~yourusername/
A private ssl would
display as https://www.yourdomain.com
in the address bar.
Q. How do I purchase a
private ssl from you and
what type is it?
A. Please email
us
to do so.
Q. What
is the path to
the free shared ssl?
A. We need to activate
the shared ssl on each
site manually that will
require it.
Q. I'm going to purchase
my own ssl what do I
need to know?
A. Our servers are
Apache + Mod SSL If you
require assistance from
us to install it there
will be a $40.00
installation fee.
Q. How do I transfer a
ssl?
A. Every place that
sells ssl's has a
different transfer
procedure. You will need
to ask the
supplier
you purchased it from.
Subdomains
Q. What is a
subdomain?
A.
www.domain.com is a
domain name. A subdomain
is anything that
replaces the www in a
domain
name.forum.aol.com is a
subdomain.
www.forum.aol.com is not
a subdomain.
Addon Domains
Q. What is an addon
domain?
A. An addon domain is a
fully functional domain
that will work out of a
folder in your main
sites ftp.
Q. Help I added an
addon domain why did it
say subdomain added?!!?
A. It creates it as a
subdomain by creating
the folder within your
main sites ftp. Please
ignore this! It is a
fully functional domain
name. It is only called
a subdomain when in fact
it is an addon domain.
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